- Shipping & Returns
Shipping & Returns
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Some products are not returnable. Tryout keys, cutting wheels (unless unopened), drop shipped key machines, or other special order, or drop shipped items. A 20% restocking fee, plus all shipping charges, may apply to all other returns.
We can ship to most addresses in the US and Canada. Many foreign countries can be shipped to depending on the item. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Locksmith picks, Determinators, Safe Tools and Tryout keys are resricted, and will only be sold to locksmiths, locksmith students, and other bonafide individuals. All other items are sold to the general public.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
UPS has switched to a weight and volume based system. So items that need a larger box, may be charged a higher rate, than the previoius weight only system.
Free shipping will sent by the carrier of our choosing. Most small and medium sized packages will be shipped by US Mail. Free shipping is for US states and territories only. Free shipping will be applied to orders of $150 or more, before shipping. Drop shipped items may not be eligible for free shipping.